Refund and Cancellation Policy

Last Updated: 28 February 2026

1. Scope

This Refund and Cancellation Policy governs the cancellation and refund terms for services provided by CARGO AFRIK LIMITED.

2. Nature of Services

Services include logistics, cargo transportation, warehousing, and operational support. Once the service has commenced, refund rights may be limited.

3. Cancellation Terms

• Cancellations requested before the service begins may be considered.
• If shipment planning or transportation has started, cancellation may not be possible.
• All cancellation requests must be submitted in writing.

4. Refund Terms

• If the service has not started, a refund may be issued.
• If the service has been partially or fully performed, refunds may be partial or not applicable.
• Bank or payment processor fees may be deducted.

5. Refund Timeline

Approved refunds are processed within 7–14 business days, depending on the payment method.

6. Exceptions

Delays or issues caused by force majeure, customs procedures, or third-party providers may be excluded from refunds.

7. Contact

For refund or cancellation requests:
Email: support@cargoafrik.org